Comprehensive Sales and After-Sales Support
Spare Parts Supply
Within the Quality Guarantee Period
We provide free replacement of any broken spare parts that fail during normal operation within the guarantee period. Essential spare parts are also supplied on-site to facilitate seamless daily maintenance.
After the Quality Guarantee Period
Even after the guarantee period, we ensure consistent, safe, and efficient elevator operations. Replacement parts are offered at the most favorable prices upon signing a repair and maintenance contract. Additionally, we provide essential replacement parts for routine maintenance.
Technical Training
Expert Technical Training
We offer complimentary on-site training for two members of your team, led by our maintenance specialists. This ensures your staff is equipped with the knowledge to handle routine elevator operations and basic troubleshooting effectively.
Proactive Maintenance Services
Our 12-month guarantee starts after the elevator is installed and inspected. During this period, our maintenance specialists will provide monthly on-site servicing and submit a detailed report every three months.
After the Guarantee Period
With a signed maintenance and repair contract, we provide regular maintenance every 30 days or as per your special scheduling needs. Annual inspections are conducted free of charge, and repairs are offered at competitive rates.
Round-the-Clock Assistance
Our dedicated 24-hour hotline ensures that help is just a call away, whether for emergencies or regular queries. We are committed to resolving issues promptly, minimizing downtime, and maintaining customer satisfaction.
A Trusted Partner in Elevator Care
MedMak’s commitment to quality and customer satisfaction extends beyond installation. Our comprehensive after-sales services ensure your elevators remain safe, efficient, and reliable throughout their lifecycle.